About
I am the Global Business Leader for Genpact's High Tech and Manufacturing, as well as the…
Activity
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Congratulations Anil Nanduru for being recognized by Ascend for your great achievements at Genpact! Your inspirational leadership elevates your…
Congratulations Anil Nanduru for being recognized by Ascend for your great achievements at Genpact! Your inspirational leadership elevates your…
Liked by Anil Nanduru
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Anil Nanduru congratulations on your well deserved award
Anil Nanduru congratulations on your well deserved award
Liked by Anil Nanduru
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Last night, I had the privilege of speaking at the WORLD WOMAN FOUNDATION's World Woman Hour, in collaboration with Max Mara Fashion Group Alongside…
Last night, I had the privilege of speaking at the WORLD WOMAN FOUNDATION's World Woman Hour, in collaboration with Max Mara Fashion Group Alongside…
Liked by Anil Nanduru
Patents
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Method and apparatus for selecting an agent to handle a call
Issued United States US7184541
A system, method, apparatus, means, and computer program code for selecting an agent to handle a call are provided. According to some embodiments, multiple agents may take or handle calls. Each agent's off process time may be measured or determined. When an incoming call arrives, the available agent having the highest off process time may be selected to handle to the call. In other embodiments, each of the agents may be assigned a priority. When an incoming call arrives, the available agent…
A system, method, apparatus, means, and computer program code for selecting an agent to handle a call are provided. According to some embodiments, multiple agents may take or handle calls. Each agent's off process time may be measured or determined. When an incoming call arrives, the available agent having the highest off process time may be selected to handle to the call. In other embodiments, each of the agents may be assigned a priority. When an incoming call arrives, the available agent having the highest priority may be selected to handle the call. In both of the previous embodiments, conditions or rules may be established that allow an agent to be skipped even though the agent normally would be selected to handle a call.
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Already a battle casualty, he could have been with his family in peace station but he opted to be with his UNIT at LOC in Uri where he immortalized…
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KindKart is thrilled to announce the appointment of Sri Shivananda to its executive board of directors. Sri is a well respected technologist serving…
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What a week in the Windy City with this crew, Genpact’s Leadership Council, along with our Board Members and Clients 🙌 The energy, passion and…
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I am thrilled to announce that I will be joining Alteryx as the Global Alliances & Channels Leader on August 28th. I am excited to work with my new…
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I don’t often post on here but I wanted to acknowledge that today is a year since the passing of the most influential person on my career, the…
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The Genpact team had a great time at the Hollywood Innovation & Transformation Summit this week. Special call out to Nick Sinovich, VP Finance…
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Olympus’ transformation to become a global medtech leader was top of the agenda when Tiger Tyagarajan and I met with Stefan Kaufman in Japan last…
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