Method, system, and computer program product for delivering smart services

Service Model E Situation Model Event Model E 306 _\ M /_ 308 Situation Type _ _ Service _ _ Event _ _ Event E 41.1 @ 1.many-> Type 1.many—> Attribute I I I many:many Example Instances Example Instances I + Context //_ 304 Element Call Retries I E I I t Xamp e+nS ances 306 _\ Reminder Recency \ I ApplicationLocation Message Specific Attributes Presence Alert Person Involved Time of day I ’l:many V Availability //_ 304 308 _/ Person . . 310 I Mobility 1:many . V Day of week . Person or month . Attribute S ecial 312 —/ I p I Example Instances occasion 1 Social Relationship 312 _\ i--,--,------i I ---- -1 |__ --T History I Situation Type :‘1_1_ iService ,_1 man >: Event I : m .”.ag yiTypei . - - - - — - - - - - - - — — — — — — — — ——J Credentials

40

RECEIVING A REQUEST TO DETERMINE AN AVAILABILITY OF
A SERVICE SUBSCRIBER FOR RESPONDING TO AN EVENT /— 402
ASSOCIATED WITH A SERVICE, THE SERVICE DEFINED IN

TERMS OF THE EVENT AND A SITUATION OF THE SERVICE

SUBSCRIBER

404 SUBSCRIBER USING SUBSCRIBER CONTEXT INFORMATION / BASED ON PRIVATE INFORMATION OF THE SUBSCRIBER

USING ATTRIBUTES OF THE EVENT AND THE CURRENT
SUBSCRIBER SITUATION TO PROVIDE TO THE SERVICE AT
LEAST ONE OF THE SUBSCRIBER CONTEXT INFORMATION
AND A PROBABILITY RELATED TO AN AVAILABILITY OF THE /— 406

SUBSCRIBER FOR RESPONDING TO THE EVENT, ALLOWING
THE SERVICE TO GENERATE A RESPONSE TO THE EVENT
ON BEHALF OF THE SUBSCRIBER WITHOUT THE SERVICE
HAVING DIRECT ACCESS TO THE PRIVATE SUBSCRIBER
INFORMATION

- Load XML *4%nteract—> Userslggwce Usegg/I2°CIeI ‘ & Document . — — Persist E Service Subscribers T I mteract Read, Configure l update | _ , I I Access Service Model Agent Service _ReI1ILIeSIA‘/EIIIEIIIIIIIL/_> USerA ent Situation E Manager 7 Agent <—Availabi|ity 2049 — & —> I I m M —User r'eSponse_> — E\/ent SIIIUGLIOTI I Models Q 1 Access Event Model Exchange Messages Subscriberl ACCe§S m With Other Access Service Subscnber 1 I Agents Service-specific Information Context T Service Information . A ent Configure 2906 User Service Context — Directory Manager Element A 504 514 Information RDF — — Sources Document Message- Service- L J E w ‘ Oriented specific Read, ' Middleware Resources update Q E Provide Event Model

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FIG. 6A E

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Subscriber Models
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Element Event Model
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FIG. 6B