A task processing system such as a telephony call center and telephony call center management system downloads and processes unscheduled events such as inbound and outbound call records, in real time. A real time event server such as a real time call record server receives unscheduled events such as...http://www.google.com.hk/patents/US6721778?utm_source=gb-gplus-share專利 US6721778 - Unscheduled event task processing system
