This invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers using a server unit which can store and display the names and characteristics of experts and then rapidly assist in connecting the expert and consumer for real-time communication. The server can...http://www.google.com.hk/patents/US20010016826?utm_source=gb-gplus-share專利 US20010016826 - Assistance method and apparatus
