A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations...http://www.google.com.hk/patents/US20050132262?utm_source=gb-gplus-share專利 US20050132262 - System, method and software for a speech-enabled call routing application using an action-object matrix
