A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller...http://www.google.com.hk/patents/US7751551?utm_source=gb-gplus-share專利 US7751551 - System and method for speech-enabled call routing
