A method for determining a decision point in real-time for a data stream from a conversation includes receiving streaming conversational data; and determining when to classify the streaming conversational data, using a measure of certainty, by performing certainty calculations at a plurality of time...http://www.google.com.hk/patents/US7904399?utm_source=gb-gplus-share專利 US7904399 - Method and apparatus for determining decision points for streaming conversational data