The computer calling system disclosed enables the automated recording of voice telephone conversations in a centralized or distributed call center environment. The automated recording system is novel in that it records telephone calls locally and transfers them to a central server that provides centralized...http://www.google.com.hk/patents/US20050286708?utm_source=gb-gplus-share專利 US20050286708 - Advanced call center call recording, compression, storage, and retrieval method and system
