An apparatus and method are provided for identifying a call record of a telephone call to be moved from a source automatic call distributor to a destination automatic call distributor. The call record is of a type having been previously stored under a call identifier of the source automatic call distributor...http://www.google.com.hk/patents/US6233333?utm_source=gb-gplus-share專利 US6233333 - CTI integration of telephonic calls moved between switches of an automatic call distributor
